Responsibilities for lead planner- Reporting the planning information, both internally to Client Teams and to WFM Business Partner- Taking care of the requirement planning and staff planning (agent schedules) of the Client Team, in such a way that optimal occupancy of the Client Team is realized, the service level agreements can be realized and the production plans are approach the best way possible- Monitoring and anticipating on the qualitative and quantitative availability of production capacity- Assessing and possibly adjusting the staff planning generated by the automated system, signaling details, errors and shortcomings- Adjusting the production planning to unforeseen circumstances, requested and granted leave, sickness reports- Approving / denying requests for leave, availability, switched shifts etc- Publishing the schedules to the agents and the other stakeholders- Providing additional information regarding the optimization of occupancy, in such a way that action can be taken in a timely manner- Informing the Delivery Manager and WFM Business Partner about the necessity to adjust the forecast in case of structural deviationsQualifications for lead planner- Experience with structured interviewing and accurate documentation of data collected- Ability to synthesize input from the intelligence community, USG Departments and Agencies, and other sources into high-quality, strategic-level assessments of whole-of-government CT efforts- Excellent communication skills (oral and written) and ability to convey complex ideas to others in a concise and clear manner to primarily USG personnel from a variety of backgrounds and all levels to include senior level USG officials- Ability to manage multiple complex projects and meet deadlines- Demonstrated ability to write analytical / assessment reports, develop senior-level briefing materials, and brief completed assessments- Broad experience in the Intelligence Community working with government seniors**Job Type**: ContractContract length: 38 months**Salary**: From RM15,000.00 per month**Benefits**:- Cell phone reimbursement- Dental insurance- Free parking- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional development- Vision insuranceSchedule:- Day shift- Evening shiftSupplemental pay types:- 13th month salary- Performance bonus**Education**:- Bachelor's (preferred)**Experience**:- Planning: 1 year (preferred)**Language**:- Mandarin (required)- Bahasa (preferred)Ability to Commute:- Kulim (preferred)Ability to Relocate:- Kulim: Relocate before starting work (preferred)
