Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
This role reports into the Global Learning Team Lead dedicated to provide direct end-to-end support for all matters related to Learning activities on Cornerstone. Your key responsibilities:
SERVICE DELIVERY: Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Provide consistent and reliable customer service on Learning related activities, such as inquiry resolution, request management, and trouble-shooting. Supports the Global Learning Center of Excellence and our business customers with system maintenance and project activities. Actively participate in the development and implementation of Roche Learning continuous improvement initiatives Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). CROSS-FUNCTIONAL COLLABORATION: Build relationships and collaborate with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. OUTPUTS & DELIVERABLES: Continuous contribution to the improvement of the performance of the Shared Service Centre Your profile:
You are a fresh graduate or have experience in Learning and development, other HR related, or customer handling roles. You are familiar with the Learning Management System software Have e xcellent written and verbal Chinese skills Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.
Roche is an Equal Opportunity Employer.
Chinese, learning management system , Customer Handling
