Lending Operations Specialist Role

1) eStampinga. Submit all eStamping to STAMPS portal within 30days upon loan disbursement.b. Monitor submission statusc. Prepare payment for Ready To Pay submission and ensure payment is done within 30days uponsubmission review dated. Extract eStamping certificates2) support tickets (GS tickets)a. Monitor incoming level 2 tickets and resolve quickly within SLAb. Ensure no backlog in the bucket end of the dayc. Prepare / summarize statistic breakdown at product level for all escalated tickets3) Lead and improve the way in processing smooth Level 2 customer support in order to meet theperformance metrics.4) Ability to re-prioritize and adapt to an exciting, ever-changing environment.**The must haves**:1) Must possess at least a Diploma in any relevant field (preferred).2) Customer Service in the financial / banking industry, payments, cards, banks, e-wallets.3) Exposure to Zendesk. (preferred)4) Exposure to eStamping process & STAMPS portal. (preferred)5) Proficiency in Microsoft PowerPoint, Excel and Word / Google Doc, Sheet, Slide6) Knowledge of SQL/ Phyton / web languages (HTML coding, APIs) / Microsoft BI / Google Script/ any scripting language is required.7) Passionate about customer service and technology.8) Strong verbal and written communication skills in English, Malay and Mandarin (not a must)languages9) Can thrive in dynamic, fast-paced, and results-oriented teams under mínimal supervision.10) Customer-centric and attention to details