Liaison Officer Beacon Oncology Centre Klang

The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:- Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.- Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.- Provide the right information in navigating the patients through the hospital's internal processes such as appointments, treatments, payment related matters, etc.- Provide translation services to patients and/or family members wherever necessary.- Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.- Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).**Salary**: RM2,000.00 - RM2,800.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSupplemental pay types:- Overtime pay- Yearly bonus