Job Description:
YTL Corporation Berhad is seeking a dynamic and experienced Live Chat Manager to join our team in Malacca City, Melaka, MY. As a full-time Associate Level position with a requirement of 5 years of experience, the Live Chat Manager will be responsible for overseeing all live chat operations and ensuring customer satisfaction through efficient and effective communication.
Responsibilities:- Manage a team of live chat agents to provide timely and accurate responses to customer inquiries- Develop and implement strategies to improve the overall customer experience through live chat- Monitor chat performance metrics and provide insightful analysis to drive improvements- Collaborate with cross-functional teams to optimize chat workflows and processes- Train and onboard new chat agents to ensure consistency in service quality- Stay up-to-date with industry trends and best practices in live chat management
Requirements:- 5 years of experience in a live chat management role- Strong communication and interpersonal skills- Ability to multitask and prioritize tasks effectively- Adaptable and energetic personality traits- Strong soft skills in innovation and time management- Proficiency in chat management software and tools- Bachelor's degree in a related field preferred
Benefits:- Paid Time Off (PTO)- Vision insurance- Company equipment provided
Working Environment:At YTL Corporation Berhad, we prioritize quality in all aspects of work, products, and services. As a Live Chat Manager, you will be expected to uphold these standards and contribute to a positive and collaborative working environment.
Equal Opportunity Statement:YTL Corporation Berhad is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Deadline to apply: ********
If you meet the requirements and are ready to take on this challenging role as a Live Chat Manager at YTL Corporation Berhad, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
