Job Description:
Maxis Berhad is seeking a motivated and dynamic individual to join our team as a Live Chat Officer in Malacca City, Melaka. As a Live Chat Officer, you will be responsible for providing excellent customer service through live chat interactions with our customers. Your primary role will be to assist customers with inquiries, resolve issues, and provide product information in a timely and efficient manner.
Responsibilities:- Engage with customers via live chat to provide support and assistance- Resolve customer issues and complaints promptly and professionally- Provide accurate and up-to-date information about products and services- Assist customers with order placement, tracking, and payment processing- Collaborate with other departments to address customer concerns and improve the overall customer experience- Maintain a high level of professionalism and customer satisfaction at all times
Requirements:- Bachelor's degree in a related field- Minimum of 3 years of experience in customer service or a similar role- Excellent communication skills, both written and verbal- Strong interpersonal skills and the ability to manage relationships with customers effectively- Ability to work independently and in a team environment- Adaptable and resourceful personality traits- Strong people management skills- Proficiency in Microsoft Office and customer service software- Prior experience in live chat support is a plus
Benefits:- Travel and spending expenses- Company-provided equipment- Retirement plan- Opportunity for growth and advancement within the company- Supportive and collaborative working environment that encourages learning and personal development
Equal Opportunity Statement:Maxis Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.
Deadline to apply: ********
If you meet the requirements and are excited about the opportunity to work in a fast-paced and innovative environment, we encourage you to apply for the position of Live Chat Officer at Maxis Berhad. Join us in driving customer satisfaction and growth through exceptional customer service.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
