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Lounge Manageress/ Manager

Details of the offer

**Position**: LOUNGE MANAGERESS/ MANAGER (Full time #536358)**Property / Office**: Mandarin Oriental, Kuala Lumpur**Location**: Kuala Lumpur, Malaysia**Responsibilities**:- Manage the day-to-day operation of the lounge and assist in formulating long-term strategies.- Assist in creating a pleasant dining environment and experience for guests.- Assume operational and financial responsibility for the restaurant includes maintaining an optimum manpower and supplies level, providing excellent services to guests, ensuring restaurant furniture and equipment are presentable.- Directs and supervises the daily Lounge operation, and maintains the highest standard of service established by the hotel- Respond efficiently and accurately to customer complaints- Regularly review product quality and research new vendors- Organize and supervise shifts- Appraise colleagues' performance and provide feedback to improve productivity- Manage restaurant's good image and suggest ways to improve it- Control operational costs and identify measures to cut waste- Promote the brand in the local community through word-of-mouth and restaurant events- Recommend ways to reach a broader audience (e.g. discounts and social media ads)- Train new and current employees on proper customer service practices- Implement policies and protocols that will maintain future restaurant operations**Job Requirement**- Degree or Diploma in Hospitality Management from leading hotel schools- 5 years experience in a 4 or 5 star hotel in a similar capacity- Minimum 2 years experience as an Assistant Restaurant Manager- Good knowledge of F&B service procedures and food production- Skilled in handling complaints and comments tactfully- Ability to communicate in both written and spoken English- Team player with good interpersonal and leadership skills**Advertised**: 05 Sep 2023 Singapore Standard Time**Applications close**: 31 Oct 2023 Singapore Standard Time


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