M - Cy - C Customer Executive

Job ID : M182 CY C(A38)
Salary : Basic RM3000 up to RM1000 allowance
Company Background : Call Centre (MNC Company)
Job Description:
Handle inbound calls and emails relating enquiries and complain.
Maintaining a positive empathetic and professional attitude toward customers at all times.
Communicating with customers through various channels.
Responding promptly to customer inquiries and provide useful and accurate information to customers
Keeping records of customer interactions comments and complaints.
Handle and resolve customer complaints via phone email and etc to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Requirement :
At Lease SPM Qualification (with certificate) or any equivalent or highest qualification.
Willing to work on rotational shift & weekend & Public Holiday
Benefits :
*EPF SOCSO EIS
*Annual leave & MC
*Full Training Provided
*MNC Working Environment
*Facilities : Cafeteria Rest & Relax Zone
*Free shuttle service (Kipmart Tampoi Shell Sri Skudai City Square Jusco Taman Universiti Nusa Height Gelang Patah Alliance Bank Bukit Indah Nusa Perdana KFC Larkin Sentral )
Remote Work : No