Who we are?At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over proprietary offices, across countries and a team of more than , committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Business Need / Purpose of Role The Operations Manager will manage Operations efficiently and deliver quality service at all times, following will be the key areas of focus; Productivity ManagementQuality ManagementCustomer relationship managementVendor Performance ManagementOneDA and Optic ChampionHSSEB-SafeVendor Audits Duties and Responsibilities: Responsibilities Teams Leader shipping operations.Ensure all shipping documentation required by system are prepared.Make proper plan for operations, prepare report on operations for managementInterface between external Authorities, updating related regulation, maintain good communication/relationship with all Authorities (CIQP) and customers on operational matter and report to managementEnsure proper execution of all shipping project.Assure compliance with company operational policy, HSSE representative/reporting/maintainingEnsure effective control of operational cost, reviewing partner agents performanceregularly.Monitoring and ensure all branches running well, act as person in charge (ad hoc/caretakerbranch manager) if needed.Ensure all Operational KPIs are met weekly and monthly basis.Ensure communication with all principal is at highest standard and cordial at all times.Accomplish other tasks as assigned by management.Operations Manage has to play active role in identifying opportunities for revenue growthand dedicate % time on commercial activities such as meeting local customers jointlywith Commercial Manager. On-Site Coordination Physical attendance onboard ships or sites when necessary, providing on-site coordination ofservices and deliveries. Provide local expert advice Keeping abreast of latest development in port regulations, industry and ISS Policies andProcedures. HSSE/Legal Compliance Ensure all services provided comply with local regulations/guidelines set out by relevantgovernment agencies and ISS Policies/Procedure TrainingTimely completion of trainings assigned. Involve in operational and HSSE training to junior staff ornew joiners.Utilization of ISS SystemsEnsure full utilization of all ISS systems (ONEDA and Optics) according to Standard OperatingProcedures. All system KPIs to be met as per the deadline. Knowledge, Skills, and Abilities Conversant with local port, terminal and statutory requirements and regulationsWorking experience in Oil/Gas/Offshore industry would be desirable.Working experience as seagoing deck/engine officer would be advantage.Target / Result OrientatedReceptive to new ideas and work procedures Education/Experience: Diploma in Maritime StudiesAt least to years of working experience in ship agency service industryWorking experience as sea- going deck/engine officer would be an advantage.Working experience in Oil/Gas/Offshore industry would be desirable Why Inchcape Shipping Services? We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:Global Perspective - we connect the world and see the bigger picture.The Power of People- we rely on the strength of local agent knowledge and relationships.Progress- we adopt new thinking and push for positive change in our industry. In return, we will offer you: A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive: Life assuranceHealthcareCompetitive salaryCareer development and progression opportunitiesValues Award celebration eventsTeam building days Plus, much more! Inchcape Shipping Services is looking for people who are willing to think about the think big. We're looking for people who are ready to take on the most significant challenges of their careers.
