General responsibilities Liaising with internal & external parties on tariff codes for purchases and identify potential exemptions. Monitoring of application and reporting of duties & Sales Tax exemption/ drawback for (i) raw and packing materials, and (ii) importation of plant & machinery Review to ensure proper maintenance and documentation of exemption claims for discharge with the Customs authorities, checking for reasonableness and potential challenges. Provide advice to internal stakeholder on correct indirect tax treatment (e.g. on HS Code application for importation/own manufactured goods, sales tax exemption) Liaise with Custom on any queries/ correspondence/ audits. Knowledge in Bonded, Free Trade Zone and undertake operational integration on existing and new opportunities. Involved in market intelligence and understanding of accounting functions – including but not limited to billing, profit share and financial audit of import files. Maintain customer profiles and relationships including key contacts, special requirements, contract rates and preferred routings/services/carriers. Monitor and audit files to ensure the department is meeting company KPI's, while ensuring maximum profitability and customer satisfaction. Assist BU Sales, MM and SCM Manager in setting up new import business that meets compliance expectations. Review with sales the established SOP's and Customer Profile and approve prior to business implementation. Ensure the timely processing of transactions, not limited to billing, admin and file handling/turnover. Operational duties to include but not limited to coordination with shippers, truckers, airlines and other Regulatory departments. Customer Service responsibilities include maintaining communication with vendors, shippers, customers and Client/Supplier worldwide. Working with the unit head of the organization (e.g. RFQ) and checking, studying and examining various methods and procedures of importation. Updating himself/herself about the various rules, policies and programs of customs alongside upholding compliance with sectional modulations of the organization. Completing all other operational undertakings and workings related to the imports of the organization and ensuring their compliance with the general policies of the same. Monitor daily / weekly / monthly status and performance reports; address problem areas and deficiencies as required. Effectively use shipment data and documentation for managing exceptions Participate in and support business reviews monthly (or more frequently as required) with service providers; drive corrective actions as warranted based on performance. Post entry audit program Seek Customs Broker to HTS codes (Global vs National Mapping) and if require request for Local Customs Advanced Ruling. Maintain HTS/parts item database- if any (Customs Broker) Use research customs trade tools to study regulations and binding rulings applicable to respective Business Units. Engage in dialog as necessary with Customs personnel & related agencies on behalf. Functional Skills & Knowledge Possess a clear, detailed understanding and knowledge of the procedures and practices required to complete Ocean, Cross-border (logistics) and Air Freight shipments. Able to patiently communicate information to others for training. Solution design and problem saving capabilities with excellent organizational skills. Self-motivated, able to work in a team and independently Detail oriented, able to multitask and meet deadlines. (skills including Microsoft Office). Managing local/global RFQ and Tender Bid Process Knowledge in local EDI declaration submission Experience in Customs Trade Tool (e.g. Amber Road, Dow Jones) & also in ISO Standards. Local Customs Brokers License (preferred) Education Certification from local Customs Academy and/or World Customs Organization. (preferred) Bachelor's degree in related field, desired but not required. Work experience Preferable with 5-7 years of experience in imports or combination of education and experience. Preferable with 3-5 years of supervisory experience Customs brokerage department.
