Manager - Fraud Management

Job Description  To conduct desk and field investigation for both issuing and merchant acquiring fraud. To identify gaps along the processes to minimize fraud risks. Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA). Investigate and resolve any fraud cases with comprehensive findings and recommendations. Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues. Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud. Conduct fraud awareness trainings to internal customers. Conduct site visit and/or field investigation to suspicious merchant / potential new merchant. Conduct merchant training as and when required. Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks. Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks. To represent the Company in MRMTF meeting and court appearance for fraud cases. To conduct joint investigation with industry players as and when required. To conduct periodic review on process flow and update the operation manual (where necessary). To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation. To ensure operational processes are in compliant with the card brands & regulatory guidelines. To carry out any other duties as assigned and directed by the Management.   Job Requirement  Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. Minimum eight (8) years' experience in card / banking fraud investigation experience. Excellent team player, results-oriented and able to communicate effectively at all levels. Credit card, personal loans and consumer merchandize knowledge. Good analytical skill. Computer Literate. Good communication skills in English and Bahasa Malaysia. High integrity and promote mutual self-respect. Preferably Managers specializing in Banking/Financial Services or equivalent.