Wangsa Bowl is a well-established and renowned entertainment center with a focus on sports, F&B, and fun. We are dedicated to providing an exceptional experience for our customers and promoting a positive and welcoming atmosphere. We are seeking a passionate and experienced General Manager to oversee and manage all aspects of our Sports and F&B division, ensuring the achievement of our set vision and mission.**Responsibilities Centre Manager:- **- Oversee the overall management and daily operations of Wangsa Bowl Centers, including Bowling, Snooker, and Café, ensuring a smooth and standardized operation.- Implement and coordinate the company's operational policies to enhance efficiency.- Supervise and instruct Managers, Assistant Managers, Supervisors, and staff to ensure efficient performance in their respective functions.- Prepare strategic planning for the center to achieve targets.- Work closely with the Finance Department on operational matters, such as credit purchases, cash purchases, and petty cash and daily sales summary reports.- Ensure café supervisors are running the café smoothly, and services, outlook, and cleanliness meet expected standards.- Propose and plan for current and future business trends, including advertising, marketing, and promotions with necessary budgets.- Execute and promote the center with well-timed promotional programs, tournaments, and events.**Advertising, Promotions, and Marketing**:- Propose advertising, marketing, and promotional plans with budget allocations.- Organize and coordinate special promotions, displays, and events with the Marketing & Promotion Department.- Analyze, design, and evaluate strategic marketing plans for the bowling center and other leisure and sports divisions.- Propose and organize advertising and promotional events, including tournaments, one-day events, and leagues.- Implement an efficient loyalty program, including gifts, redemption, and vouchers.**Human Resource Functions**:- Assist in on-the-job training for new staff and regular training for existing staff to enhance productivity and efficiency.- Plan staff schedules to avoid manpower shortages and minimize overtime claims.- Provide leadership and motivation to the team, setting long and short-term goals and annual plans.- Manage staff welfare and accommodations (staff hostel).- Forecast headcounts and efficiently manage manpower to optimize operations.- Oversee staffing issues and liaise with the Human Resource Department.- Monitor and evaluate employee performance, ensuring alignment with company vision and mission.**Public Relations**:- Promote the center locally through liaisons with schools, government agencies, and the community.- Stay updated on market trends in the bowling industry and competitors' activities.- Prepare the center for companies' tournaments and establish liaisons with sponsors.- Handle customer complaints and maintain professional interactions with customers.**Administrative Functions**:- Ensure timely submission of Daily Sales Report, bank-in slips, invoices, petty cash, and other administrative documents.- Maintain proper records of free game vouchers, lane faults, and lost games.- Submit monthly attendance reports and overtime claims.- Monitor administrative department compliance with reporting standards and accuracy.**Financial Management**:- Develop and manage the annual budget, optimizing revenue streams, and implementing cost-effective measures.- Monitor financial performance, analyze variances, and take proactive measures to ensure financial objectives are met.**Facility Maintenance**:- Ensure the bowling center maintains a high standard of cleanliness and overall appearance.- Oversee and coordinate repairs and maintenance work, liaising with technician team as necessary.- Ensuring bowling machines are in good conditions and technician's monthly spending are in line with budgets.**Qualifications and Skills**:- Bachelor's degree in Business Management, Hospitality, or related field (preferred but not mandatory).- Excellent leadership and communication skills, with a track record of effectively managing teams.- Strong problem-solving abilities and the ability to handle challenging situations with composure.- A passion for delivering exceptional customer service and creating memorable experiences.- Proficiency in budgeting, financial analysis, and business planning to ensure efficient financial management.- Flexibility to work on weekends, evenings, and holidays as needed to accommodate the operational demands of the bowling center.- Ability to use Microsoft excel, word and PowerPoint.**Working Time:- ****Shift 1 : 9.30AM - 6.00PM****Shift 2 : 3.00PM - 11.30AM****Every week rotational Shift**Salary**: RM4,000.00 - RM5,500.00 per month
