Job description Purpose of the role: The Finance Operations Manager supervises the OTC team, responsible for overdue debt management and legal recovery, managing and applying the appropriate group standards, policies and procedures to ensure that collection risks are measured and reported, and that debtor days and overdue targets are achieved. Responsible for the overall management and operations of the Order To Cash (OTC) function, ensuring quality delivery of services and in a timely manner while adhering to standards, policies and procedures of the company. Job Description: Account Receivable Billing and Receipting: Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed. Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs. Oversee month end OTC process to ensure timely completion of closing and reporting. Manage and monitor billing process, customer related receipts, providing accurate and timely management information and reconciliations as required. Collection: Lead collection of debt and follow up on debtor performance issues while working with relevant teams in resolving disputes and developing collection strategies. Monitor and track customer overdue positions to manage risks. Organise monthly review meetings with the Opco representatives to ensure appropriate action taken on overdue accounts. Resolve customer queries or further escalate to the relevant parties. Continuous Improvements: Implement best practices and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team Leadership and People: Perform people management responsibilities, which include planning & assigning tasks, and team performance appraisal, coaching & development Others: Assist in planning and managing transition activities with the Project Team Assist in other functional areas when needed. Qualifications: A Bachelor's Degree in Finance, Accounting or related field, professional qualification (ACCA/CPA/MIA etc.) is preferred. Minimum of 10 years of relevant experience. Minimum of 5 years of supervisory experience. Having shared service center experience is an added advantage. Experience in project management is an added advantage Role Specific Skills: Fluent written and spoken English Strong interpersonal and people management skills Collaborative Assertive Problem solving Leadership, People Management and Project Management skills would be an advantage Proactive Time management, Business Acumen and Manage Customer Expectation Attention to Detail & Ability to maintain high level of accuracy Ability to handle high volume task and able to adapt complex work environment Excel skills mandatory Familiar with Office 365 Willing to travel overseas if required Basic knowledge of fundamental accounting concepts, practices, and procedures Good Communication Skill - Able to communicate effectively with OpCo and Clients. Knowledge of SOX Compliance norms relating to the process Job Type: Full-time Experience: OTC: 10 years (Preferred) Supervisory: 5 years (Preferred)
