Manager- Qa (Quality Assurance)

Maintaining and periodically review the quality assurance program for FamilyMart stores.- Ensure customer complaints and/or food safety & quality complaints from outlets are properly addressed and investigated in a timely manner. Identify root cause for complaints from customers & outlets and manage the Corrective Action Report issuance.- To lead the internal and external audits including HACCP, Halal and any other regulatory bodies. Ensure corrective and preventive measures from each audit are implemented.- To conduct quarterly food safety audits at outlets to ensure food safety, quality and regulatory compliance.- Conduct statistical analyses of food safety and quality data to assess compliance with related programs and determine where improvement is needed.- To conduct food handler training when required- To report to Head of Department on the effectiveness and adequacy of the Food Safety Management System on a monthly basis.- To perform other ad-hoc tasks as assigned by superior.**Job Requirement**- Possess a Degree or Post Graduate in Food Technology/Nutrition or equivalent qualification- At least 3 years of relevant work experience in similar industry with Food Handler Trainer license- Knowledgeable in Food Safety Quality Management System Standard eg. HACCP, FSSC 22000, etc.- Proficient in English and Bahasa Malaysia- Self-motivated, able to work independently with mínimal supervision- Strong communication and interpersonal skills- Good observation & auditing skill- Able to work in fast pace environment, tight deadlines with pressure- Able to travel around for work purpose**Job Types**: Full-time, Permanent**Salary**: RM7,000.00 - RM8,000.00 per month**Benefits**:- Health insuranceSchedule:- Day shift- Monday to FridayApplication Question(s):Ability to Commute:- Shah Alam (required)