Manager, Servicenow Delivery

Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.About the RoleDelivery of change and service availability of the AIA ServiceNow platform for all AIA markets. Support and coordinate in the following areas:- Improvements and New solution development- New services and products onboarding support and bug fix.Unleash your potential and join us now!- Good understanding of ServiceNow architecture and CSDM- Design and implement new functionalities using Client Scripts, Business rules and UI Policy- Building/Reviewing/Maintaining technical design documents, Operation Manuals.- Bug fix and proactive performance improvement initiatives for Platform.- Experienced in customization for Catalogue and all ITSM modules.- Experienced with creating ITSM/ITOM Reporting dashboards.- Proactive monitoring and ensuring security compliance, user access controls.- Experience in defining IRE rules, Discovery Patterns and CMDB Classes- Code review and deployment, update sets creation.Attractive benefits provided:- Medical insuranceWork life balanceHybrid working arrangementLearning & developmentLI-DNILI-DNP- Build a career with us as we help our customers and the community live healthier, longer, better lives._