Mandarin Logistics Operations Coordinator/Non Voice Customer Support

Required Language: Mandarin + EnglishShift: Mon – Fri, 9am - 6pm Qualifications •Good computer skills •Good multi-tasking skills •Able to work under pressure and learn in a fast pacing environment – as need to process approximately 140 emails + documents •Good logical skills •Fresh grad or SPM with 1 year customer service experience •Prior experience preferred with firms like logistics, shipping.•Knowledge in freight forwarding knowledge is good to have but not required Responsibilities •Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements. •Work with designated trainer/QA to learn exactly the process and requirement of file upload •Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file •Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists •Meet or exceed expectations set with your Team Leader for daily transactions •Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed check