Job Responsibility Install, maintain, and repair digital locks and access control systems at customer locations. Provide high-quality customer service and technical support Troubleshoot and diagnose technical issues with digital locks and access control systems. Perform routine inspections and preventative maintenance on digital locks and access control systems. Provide technical support to customers over the phone, or in-person. Collaborate with sales and customer service teams to provide technical expertise to customers and ensure customer satisfaction. Maintain inventory of parts and tools needed for installations and service calls. Job Requirements Ability to speak in English and Mandarin. Demonstrated technical proficiency and experience with installation and maintenance of electronic equipment (training will be provided for our specific systems). Proficiency in woodworking is an asset. Excellent customer service skills, including the ability to communicate effectively with customers to understand and address their needs. Demonstrated ability to work independently and as part of a team to complete projects and assignments within established timelines. Strong problem-solving and critical thinking skills, with the ability to quickly identify and address technical issues as they arise. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers, team members, and other stakeholders. Job Benifits Competitive salary and commission structure, with EPF, SOCSO, and EIS contributions. Opportunities for career growth and advancement within the company, with a focus on continuous learning and professional development. Comprehensive training and support to enhance sales skills and product knowledge, including ongoing coaching and mentoring from experienced sales professionals. Dynamic and supportive work environment with a team-oriented culture, fostering collaboration and innovation. Chance to work with cutting-edge smart security technologies and solutions, staying up-to-date with emerging industry trends and developments. Recognition and rewards for outstanding performance, including bonuses, incentives, and public recognition. Mobile phone and sim card provided, enabling seamless communication with clients and colleagues. Medical coverage for eligible employees, including outpatient and inpatient care, medical consultation, and prescription drug coverage. Annual leave and other employment benefits as per company policy, providing a healthy work-life balance and promoting employee well-being. Customer Service, Troubleshoot, Interpersonal Skills, access control systems , Problem-solving, Critical Thinking, Inventory Management, Technical Support, woodworking, Communication
