March 2024 Intake : Travelling Support Specialist

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_- **Location - Cyberjaya (Nearby MRT Cyberjaya)**_- **Eligibility - Valid passport**_- **Type : PERMANENT**_**Responsibilities**:- Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.- This position provides customer service support and resolution of routine problems regarding client's product or services.- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures- Maintain basic knowledge of client products and/or services- Prepare complete and accurate work including appropriately notating accounts as required- Participate in activities designed to improve customer satisfaction and business performance- Offer additional products and/or services- Track, document and retrieve information in call tracking database**Requirements**:- High School Diploma / Degree with three to six months of relevant experience in Customer Service / Call Center.- Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.- **Fluent in Mandarin and English (Speaking, Reading and Writing). Open for Local Malaysian, Native China, Thai, Vietnamese, and Philippines with HSK Certificate Level 5 or 6.**:- Dependable with strong attention to detail.- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner- Ability to rotate shifts, as needed- Based on location and/or program, additional experience/skills may be required**Job Types**: Full-time, Permanent**Salary**: RM4,200.00 - RM4,500.00 per month**Benefits**:- Health insurance- Professional developmentSchedule:- Rotational shiftApplication Question(s):- Are you able to read and write in Mandarin / Chinese?- Are you willing to work on Rotational Shift?- Are you able to join immediately?**Language**:- English (preferred)- Mandarin (preferred)