What you'll do:Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)Ensure that partner hotels' products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversionSecure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needsSecure seasonal deals and promotions to support the brands' merchandising and marketing effortsContinuously promote and develop hotel partners' high engagement with Expedia Group's full suite of:Unique market insights (partner reports, competitive data, key performance drivers)In-house revenue management tools (Rev+)Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)Specialized brands (e.g. Hotwire, Media Solutions) potential opportunitiesSelf-service tools (Expedia Partner Central)Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)Cross collaborate with internal stakeholders to execute business initiativesWork closely with a variety of internal teams to drive market strategyProvide coaching to colleagues (Associate Market Managers) and peers on best practices and workflow methodologiesConduct regular self-learning to improve skills and influenceDirect internal projects, as/when requiredExecute effectively based on KPI metrics (targets, goals, and/or strategic objectives)Guide and support Hotel Partners to deliver the best traveler experiencePromote self-serviceTravel for partner visits approximately 50% of the timeWho you are:4+ years of experience in account management, partner/client success, consultative sales, or related fieldProficient in English language, other languages prevalent in market a bonusPassionate about travelWork autonomously and collaboratively with a diverse teamPossess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-makingPrioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership teamContinue to follow up when facing testing situations.Present ideas and directives clearly and persuasivelyDemonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.Proactively and consistently demonstrate the unique value proposition of partnering with Expedia GroupPossess a growth mindset, consistently using feedback to improve in role/companyStrong negotiation skillsRelationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative styleDrive for results
