Marketing Automation SpecialistFull-timeCompany DescriptionAbout Keypath:At Keypath, you can be part of something bigger.As a leading global EdTech company, we partner with world-leading universities to design and deliver the most career-relevant online education programs that help solve our global social and economic challenges.We are a fast-growing, and fast-moving international team who value collaboration, innovation, and lifelong learning in our mission to unlock greatness in educators, their students, and our people.We have offices in Melbourne, Sydney, Chicago, Toronto, London, and Kuala Lumpur and we connect, collaborate, and operate as a truly global company. We have experienced tremendous growth since we launched only seven years ago and now have over 700 employees (Keypathers!) across the globe with no intention to slow down.We put our people first, which means you choose where you want to work from, including if you want to work from home.Job DescriptionKeypath Education is seeking a Marketing Automation Specialist to join our innovative and collaborative marketing team. This role provides an opportunity to create and implement the marketing campaigns to provide a best-in-class experience for our students and drive performance outcomes for Keypath and our university partners.In this position, you will implement automated marketing efforts defined by our roadmap for our university partners in both Australia and South East Asia. Your approach to all activities will be to prioritise the needs of the customer, whilst still understanding the technical elements and having the ability to communicate to a broad range of stakeholders.The ideal candidate will be well versed in Salesforce Marketing Cloud, best practice email & SMS. You may be Salesforce certified or working towards certification.This role sits within the Customer Experience team and will work closely with the automation team based in Australia, along with IT and marketing.Key Accountabilities:Setup, scale and optimise best practice email and SMS campaigns and journeys that drive improved performance and efficiency (including A/B testing)In collaboration with the Marketing Automation team, build, document and report on marketing automation activity, including quality assurance and A/B testsSupport the implementation of new program or partner launches, undertaking best practice SFMC principals.Monitor & report on automation performance to the broader marketing teamIn collaboration with the Marketing Automation team understand the omni-channel strategy and the role marketing automation playsEnsure data collection and marketing communications adhere to spam & privacy laws and document processes that mitigate risk.Qualifications2+ years' experience in a marketing automation roleExcellent stakeholder management skills, with an ability to work with IT and translate for all stakeholders.Experience with marketing automation platforms including (but not limited to) Salesforce Marketing Cloud and TwillioExperience using CRM platforms, Google Analytics, and tag managerHands on experience building email templates using HTML/CSSEnd to end experience in building journeys in SFMC (including planning, execution & troubleshooting)Experience in SQL and audience segmentation.Salesforce Marketing Cloud certified is an advantage, but not essential.
