Purpose To drive growth and profitability in assigned territory through risk selection, pricing, negotiation, sales, retention, and quality service. Job Accountabilities Key Accountabilities Develop and maintain profitable relationships with new and existing customers. Actively manage daily work processes of designated territory to achieve operational and strategic objectives. Manage teamwork for sales support. Coordinate/assess sales and service team. Provide technical advice that enables a customer to solve a problem or improve business. Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway. Anticipate customer needs, monitor trends in order to recommend changes. Resolve issues within function or unit. Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products. Additional Job Functions Facilitate and provide training to customer and Strategic Business Unit personnel on products and services. • Facilitate and provide training to customers. Business Accountabilities Assess and evaluate business processes in order to identify opportunities for improvement. Support capability development activities in a channel or customer segment at the local level, focusing on one or more areas (development of customer or distributor insights; segmentation and value proposition; sales tools and platforms; channel effectiveness; customer management practices) to support business improvement. Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues. Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice. Instigate and drive research/analysis around potential business development opportunities. Performance Management Accountabilities Model behaviors that demonstrate commitment to corporate values. Provide input into performance management discussions of project team members Educate team members and business partners on area of technical expertise. Provide guidance and support for team members. Take action to manage own personal development and encourage others to do the same. Education and Experience Required Bachelors degree (or equivalent) and 2 or more years of experience in related field Thorough knowledge of large accounts, underwriting including loss development, underwriter communication, etc. Willing to travel You are the heart & soul of Zurich! At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives. Let's continue to grow together! Location(s): MY - Kuala Lumpur Remote working: Schedule: Full Time Recruiter name: Tarenjit Kaur Closing date: ?
