**The Position**:- Engage with key targeted healthcare providers, hospital account (for account reps), or integrated networks (for network reps), GPs etc by delivering tailored product/solution messages that articulate the product/solution benefit in line with customer objectives.- Collaborate with internal & external teams to drive holistic solutions for customers and patients align with the CSFs of the brand strategy.- Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet/exceed sales targets for assigned product(s) within the allocated territory and achieve related quantitative/ qualitative field force KPIs.- Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed.**Duties & Responsibilities**:1. Sales Achievement in the assigned territory- Territory sales accountability (e.g. sales value, units, market shares etc.)- Ensure formulary listing and availability of BI products as required- Create demand/ generate prescriptions for promoted BI products by utilizing the available resources/ tools/ channels and trained behaviors- Identify opportunities to grow/ expand relevant customer universe for BI promoted brands2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with digital tools for executional excellence- Develop, validate and execute MCCPs for the allocated territory to maximize BI business and ensure achievement of sales targets/objectives with particular focus on message execution (reach, frequency, call duration)- Comprehend, integrate and execute ICPs into MCCPs- Plan logistics to ensure execution of MCCPs and that high value customers (Gain, Build, Defend) are seen with the required Reach and Frequency, F2F and S2S- Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time3. Orchestrate Exceptional Omnichannel Customer Experience- Communicate with relevant BI customer facing roles (marketing, MSLs etc.) and work interdependently to ensure customer experience is personalized and relevant to them.- Proficiency in utilizing appropriate/ preferred digital tools for Customer Engagement Excellence- Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms- Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions4. Superior Customer Engagement Capability (Knowledge & Skills)- Effective Knowledge depth (Disease, Clinical Trials, Product, Marketing strategy, Competitor intelligence and Environment) to communicate confidently and competently with customers- Effective Customer Engagement Skill proficiency (Hybrid CEM, CSM, CEM Situational, ECiP, Engaging Customers with FuE etc.).- Knowledgeable across the 7 Hybrid CEM steps and 33 behaviors. Able to execute assigned Marketing strategies (e.g. messaging/ product presentations, overcoming objections etc.) within the customers' preferred communication channel- Digitally fluent/ tech savvy, able to reliably utilize CRM/ Veeva, undertake pre-Call set-up of digital platforms (e.g. Veeva Engage)- Capable and confident in presenting to Groups of customers, both face to face/screen to screen5. Comply with local regulations, industry and the BI Code of Conduct- Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the BI Code of Conduct- Take prompt and necessary actions on issues of compliance and Pharmacovigilance- Be a role model in compliance with local regulations, industry and BI Code of Conduct6. Regular Reporting- Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time**Requirements**:- Bachelor's degree, preferably Science background- Direct selling experience in healthcare industry is advantageous- Competencies required- Industry/ Product knowledge- Selling skills applied across a diverse range of channels- Multi Channel Cycle Planning and execution- Customer Relationship Management- Self development/ learning- Communication skills- Planning and organizing skills to collaborate with other customer facing personnel- IT literacy**Ready to contact us?**:Please contact our Recruiting ASKAN Team: PHI +632 8876 6899 | SGP +65 6419 8822 | MYS +603 2092 0041**Note to Recruitment Agencies**:
