Mobility Service Customer Support In Malaysia

**Summary of Responsibilities**:- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.- Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)- To exceed customers expectation in terms of customer service & accurate information.- Work in a team to achieve the required KPI elements and SLA.**?? ??**:- ??? ???? ??, ??, ??, ??? ? ?? ??? ??? ?? ????? ??, ???, ??? ?? ??- ?? ??? ??? ?? ??? ?? ???? ?? ?? ? ????? ??- ??? ?? ?? ???? ??? ??? ?? ???? ??- Mobility? ??? ?? ?? ??(??, ??, ??, ??? ID, ??? ?? ?)- ?? ??? ???? ??? ????? ??- ???? ??? KPI ?? ? SLA ??**Requirements**:- Good in both time management & people development skills- MS Office operating and typing skills- Interpersonal skills- Problem Solving skills- Telephone etiquettes- Able to work on weekends and rotational shift- Willing to work in Shift rotates (Mon to Sun, 5 days in a week, Three difference shift 8-17:30/13:30-23:00/22:30-8am MYT / Each shift consists of 9.5 working hours and inclusive of 1 hour meal break and 30 minutes for break)- Able to work on weekends and public holidays- Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic**Staff Benefit**:- 2 years' Work Permit provided (renewable)- Annual leave (12 days) / Sick leave (14 days)- Shuttle van pick up from nearest LRT station- Medical insurance & SOCSO- 2 weeks free company accommodation provided- One way flight ticket to Malaysia / Pick up service from airport- Opening Malaysian bank account- Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager- IJP - Internal job program. Opportunity to transfer or promote to any internal department (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.