Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Want to be a part of our team?The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.Radford reference:"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."Working at NTTMonitors client infrastructure and solutions Identify problems and errors prior to or when they occur Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigate first line incidents assigned and identify the root cause of incidents and problems Fulfil approved requests following agreed procedures Provide telephonic or chat support to clients when required Execute approved maintenance activities including patching and configuration changes Follow the required handover procedures for shift changes to ensure service continuity Report and escalate incidents where necessary Ensure the efficient and comprehensive resolutions of incidents and requests Proactively identify opportunities for work optimization Update existing knowledge articles or create new ones Identify opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.Academic QualificationsAdvanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) ORDiploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduatesMinimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a mustFor non-native (local / Japanese-speaking candidates): Japanese Language Proficiency Test (JLPT) minimum N2 level requiredFor Japanese native candidates: Daily Conversational to business EnglishAdvantageous CertificationsMS-Office, MS-OutlookMS-Active Directory MS-Windows Server MS-AzureMS-Exchange Server Skills SummaryCarrier Management, Collaboration Infrastructure, Collaboration Tools, IT Troubleshooting, Modalities, Network Protocols, Process Management, Routing Protocols, Ticketing ToolWhat will make you a good fit for the role?Remote Type: Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryJoin our growing global team and accelerate your career with us. Apply today.A career at NTT means:Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry. Apply from local Career site Apply from local Career site Back to search results
