Description :This role is part of the Asia Citi Wealth Risk and Control Team and is integral to establishing a robust Investment, Insurance, and FX sales surveillance governance framework that enables effective risk and control management for Retail Bank franchise within Asia Wealth Management Business.Reporting to Sales Surveillance team lead, this role will be responsible for supporting the team lead in managing the Sales Surveillance review in the Kuala Lumpur Hub where the Investment, Insurance and FX sales surveillance processes are centralized in the Hub to drive greater efficiency, consistency and enhanced governance of the sales surveillance process.Sales Surveillance senior analyst is responsible to review alert generated for Investment, Insurance and FX. The review process is critical to detect undesirable behavior, inappropriate sales practice, breaches of sales processes, etc. The review process will involve data / trend analysis, review reports / documents, and listen to voice logs. In addition, investigations will involve analyzing client behaviors based on client KYC, investment/transaction behavior and account information on client as updated and available in the bank systems. You will need to report and document review findings, track corrective action, and do follow-up.In this role, you're expected to:Review and disposition of surveillance alert / call monitoring generated as per the surveillance / call monitoring procedures. Investigations will involve document/ call reviews, analyze client behaviors based on client KYC, transactions, account information, customer surveys etc.Document exception findings, tracking of corrective actions, follow up and remediation.Prepare trend analysis and surveillance reports for management reporting.Report and document the Quality of Work report of Sales Representatives.Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process / compliance gaps.Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies.Interpret data and results based on the analysis of information and application of professional judgement.Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow.Resolve varied and complex issues using professional judgment, discretion, and business expertise.Provide guidance and training to new hire and junior team members as needed.Has the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.As a successful candidate, you'd ideally have the following skills and exposure:Qualifications:Minimum 3 to 5 years of experience in conducting surveillance review for Wealth Management and Insurance transactions or in Compliance/Controls related role within financial institution experience required.Preferred: Excellent domain knowledge in Wealth Management and Insurance products.Subject Matter Expert for multiple retail bank products in the analysis of alerts and investigation of transactional activities to detect any suspicions of Wealth Management and Insurance transactions.Proficient in Microsoft Office.High level knowledge of related to industry standards and practices.Ability to work unsupervised and adjust priorities quickly as circumstances dictate.Consistently demonstrates clear and concise written and verbal communication skills.Self-motivated and detail oriented.Proven organization and time management skills.Demonstrated problem-solving and decision-making skills.Japanese language reading writing and listening skill is mandatory.Education:Bachelor's degree/University degree or equivalent experienceWorking at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career, apply for this role at Citi today------------------------------------------------------Job Family Group: Compliance and Control------------------------------------------------------Job Family:Business Control------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. 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