Negotiator, Cco - Scr Collection My

**Key Responsibilities**:**Business Performance and Management**- Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.- Successfully work on accounts as per guideline requirements set in collection system.- Ensure the portfolio assigned are attempted within the stipulated time set by manager- To manage portfolio appropriately towards target setting.- To render full support towards team performance- All customers enquiries are to be attended within 24 hours- Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.- Ensure daily, weekly, monthly KPIs are met- Ensure timely litigation are instituted.- Provide workable resolution to customers enquiries- To meet walk-in customers (with the Manager's presence) to further discuss on repayment plan- Avoid Operational Losses- Assist Team Manager on any ad-hoc projects**People Management**- Liaise with Manager on customers' issues.**Regulatory Compliance**- Ensure satisfactory rating on all audit reviews.- Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.- Highlight suspicious and new account behavior to Team Manager to mitigate fraud.**Qualifications**- Bachelor Degree or Diploma in the relevant discipline- With relevant Collection and Recovery experience**Competencies/Skills**Technical / Functional skills:- Computer literacy - basic MS Words and Excel- Multilingual