Job SummaryTo lead assigned team members to assure life insurance applications are evaluated within established management guidelines to maximize team performance, customer experience and company results.Job Accountabilities Leads assigned personnel to assure life insurance applications are evaluated within established management guidelines while maximizing positive customer experience for both internal and external customers. Manages the risk selection process by providing leadership and direction that encourages independent and creative thinking, develops decision making/negotiation skills and promotes flexibility in handling complex transactions. Effectively manages all aspects of team performance, including but not limited to, customer experience, work product quality, and efficiency to ensure compliance with established company and regulatory guidelines. Creates and implements plans to constantly improve team performance and develop individual team member skill sets. Partners with other leaders to develop, pilot and execute improvements (e.g., process, quality, defect reduction, lead special projects). Maintains thorough, up-to-date, working knowledge of established procedures, methods, contractual provisions, and regulatory requirements. Continues to build personal skill set by participating in approved in-house or outside insurance / industry-related courses / seminars as deemed necessary to expand product / system/ process knowledge. Understands, supports, and advocates organization's overall strategy. Models, promotes and advocates Zurich core values. Performs other duties as assigned. Business Accountabilities Utilize established financial systems and track metrics and key performance indicators to ensure underwriting authority is meeting standards and business goals. Monitor and review work undertaken across a number of small to medium scale projects or a large complex project in order to ensure appropriate use of resources and adherence to schedules. Provide advisory services to team members and colleagues on a daily basis, measuring exposure and analyzing risk in order to provide appropriate coverage that meets the organization´s risk and compliance processes. Research primary data sources, select relevant information, analyze key themes and trends and make recommendations to support operational decision-making such as which coverage to provide. Research best practice and provide consultancy to support senior management in developing and improving processes and systems relevant to underwriting. Assess complex customer cases, evaluate their unique needs and apply technical techniques and know-how to recommend a solution. Build relationships with customers by handling a range of queries and provide advice with the development of an account to create additional value for the organization and customers. Apply rating tools and methodologies to own work area to deliver to customers and offer suggestions for improvements. Advise senior management on appropriate coverage given to customers and/or ensure accurate calculation of earned premium to protect the organization´s interests.
