O2C Senior Associate

Finance transactional role in Smith & Nephew Global Business Services (GBS) responsible for the delivery of effective and efficient finance transactional processes and controls from a GBS centre as described in the S&N Finance and in line with the Group Finance Manual, Minimum Acceptable Practices (MAPs) and Sarbanes Oxley requirements. The role holder is responsible, a team player, tries his/her best to make S&N a great place to work and upholds the company's culture pillars: Care, Collaboration and Courage. Responsibilities: Deliver a professional and consistent service to customers. Support in resolving inquiries related to collection. Collections from customers in a timely manner. Investigate if customers do not pay on time. Manage multiple customer accounts for delinquency and debt collection efforts. Send out past due notices for delinquent accounts or for missed settlement payments Collecting accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer. Visitation of customer site is required when necessary Coordinating customer’s queries with the relevant departments for dispute resolutions. Work closely with third party outsourced billing team and sales team for any billing adjustment required Work collaboratively with third party billing team and sale team for completeness of supporting documents to be submitted to government hospitals for collection. Support Team Lead and team members in activities to enhance the effectiveness of the team. This includes helping new joiners to successfully settle into their new role in their stream. Prepares and produces monthly reports as assigned; identifies long outstanding items reflected in the accounts. Generate and compile KPI metrics related to collection at month end. Ensure compliance to key controls defined in MAPS and in line with the Smith & Nephew Finance Manual. Log issues on issue log and CAPA in a timely manner. Update SOP in a timely manner, taking into account changes in process. Support the development/changes in systems, transactions and processes. This includes preparing and updating process documentation. Support Team Lead when there are any ad hoc activities or project. Back-up team lead when required. Participate in peer-to-peer reviews for compliance. Location: Bangsar South Education: Degree or diploma in Accounting, Finance, Business, Management (preferable but not limited to). Experience in shared services preferable but not mandatory. Competences: Minimum of 5 years of work experience and preferably in a similar role. Spoken and written English, Bahasa