- The Customer Service / Case Management will act as liaison, provide an assistance service and resolve any emergency problem that our customer faced. Our responsibility will be to liaise with the different parties to provide great assistance to our customers.
- Responsible for the execution of all basic functions of the department in the delivery of services.
- Responsible to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
- Respond to Auto based inbound and outbound calls via dedicated hotline to ensure high quality customer service at all times and take extra mile to provide assistance.
- Handle requests from emails.
- To offer appropriate assistance, solutions and information within the time limits.
- To ensure that all the status of all active cases is constantly updated and Follow operation procedures / guidelines.
- Minimum SPM/Diploma holder with at least 1-2 years of related working experience.
- Excellent geographical knowledge and problem-solving skills.
- Previous Call Centre experience, especially in roadside assistance environment, is preferable.
- Excellent administration skills, verbal communication, phone handling skills, listening, people skills, professionalism and attention to detail with a good working knowledge of MS Office
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Strong phone and verbal communication skills along with active listening
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
