Online Client Service Associate

Job Description:

Telekom Malaysia Berhad is seeking a passionate and resourceful Online Client Service Associate to join our team in Malacca City, Melaka. As an Associate Level position, the Online Client Service Associate will be responsible for providing exceptional customer service to our online clients.

Responsibilities:1. Respond to online client inquiries and concerns in a timely and professional manner.2. Assist clients with account setup, troubleshooting, and general inquiries.3. Collaborate with cross-functional teams to resolve client issues.4. Maintain accurate records of client interactions and transactions.5. Provide product recommendations and information to clients.6. Work collaboratively with team members to achieve department goals.7. Stay up-to-date on company products, services, and policies.

Requirements:1. Minimum of 2 years of experience in a customer service role.2. Strong communication skills and ability to work well in a team.3. Passion for providing exceptional customer service.4. Resourceful problem-solving skills.5. Ability to adapt to a fast-paced environment.6. Proficiency in Microsoft Office and internet applications.7. Bachelor's degree in a related field preferred.

Personality traits:1. Passionate2. Resourceful

Soft skills:1. Teamwork2. Communication

Benefits:1. Free food2. Joining Bonus3. Medical coverage

Working environment:At Telekom Malaysia Berhad, we offer a collaborative working environment that transcends borders, promoting global collaboration and innovation.

Deadline to apply:********

Equal opportunity statement:Telekom Malaysia Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.