Job Description:
Kenanga Investment Bank Berhad is seeking a dedicated and independent Online Customer Care Assistant to join our team in Kuala Lumpur, Malaysia. As an Associate level position, the successful candidate will be responsible for providing top-notch customer service and support to our clients in the online platform.
Responsibilities:1. Respond to customer inquiries and concerns promptly and professionally via various online channels.2. Assist customers with account setup, troubleshooting, and general inquiries related to our online services.3. Coordinate with internal departments to escalate and resolve customer issues in a timely manner.4. Provide guidance and support to customers on navigating the online platform and maximizing its features.5. Collaborate with the tech team to identify and report any technical glitches or bugs in the online system.6. Maintain accurate records of customer interactions and transactions for future reference.7. Proactively seek opportunities to improve the online customer experience and suggest enhancements to the platform.
Requirements:1. Minimum of 4 years of experience in customer service or a related field.2. Excellent decision-making skills and the ability to work independently with minimal supervision.3. Strong communication skills, both written and verbal, with a professional and friendly demeanor.4. Proficiency in using online communication tools and platforms.5. Familiarity with financial services and investment products is a plus.6. A proactive approach to problem-solving and a commitment to delivering exceptional customer service.
Personality traits:- Dedicated: Committed to providing outstanding customer care and ensuring customer satisfaction.- Independent: Capable of working autonomously and taking ownership of tasks.
Soft skills:- Decision-making: Ability to make sound judgments and take appropriate actions in challenging situations.- Communication: Excellent verbal and written communication skills to effectively interact with customers and team members.
Benefits:- Company equipment provided for work.- Free accommodation within close proximity to the workplace.- Training and professional development opportunities to enhance skills and advance career growth.
Working environment:- Collaborative work setting to build strong relationships with colleagues, clients, and partners.
Equal Opportunity Statement:Kenanga Investment Bank Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to these factors. We welcome individuals from diverse backgrounds to join our team.
Deadline to apply: May 25, 2024
Don't miss this opportunity to join a dynamic team and contribute to providing exceptional online customer care services at Kenanga Investment Bank Berhad! Apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
