Online Customer Care Officer

Job Description:Gamuda Berhad is seeking a dedicated Online Customer Care Officer to join our team in George Town, Penang, MY. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service. The ideal candidate will be reliable, driven, and possess strong soft skills such as innovation and emotional intelligence.

Responsibilities:- Respond to customer inquiries and provide assistance through online platforms such as email, chat, and social media- Ensure customer satisfaction by resolving issues in a timely and professional manner- Collaborate with other teams to address customer concerns and improve the overall customer experience- Keep accurate records of customer interactions and feedback for future reference- Stay up-to-date on company products, services, and policies to provide accurate information to customers- Proactively identify opportunities to improve processes and enhance customer satisfaction- Continuously learn and adapt to new technologies and trends in online customer care

Requirements:- Bachelor's degree in a related field preferred- 4+ years of experience in customer service, preferably in an online environment- Excellent communication skills, both written and verbal- Strong problem-solving skills and ability to work well under pressure- Ability to prioritize and manage multiple tasks effectively- Proficiency in using online customer service platforms and tools- Familiarity with social media platforms and their role in customer care

Benefits:- Free food provided during shifts- Joining Bonus for new employees- Dental insurance coverage

Working Environment:At Gamuda Berhad, we foster a culture of continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is dedicated to providing the best possible customer care while embracing innovation and emotional intelligence in all aspects of our work.

Deadline to Apply:Interested candidates should submit their applications by June 7, 2024.

Equal Opportunity Statement:Gamuda Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.