Online Customer Success Associate

Job Description:

We are seeking a highly motivated and customer-focused Online Customer Success Associate to join our team at IHH Healthcare Berhad in Kuala Lumpur. As an Online Customer Success Associate, you will be responsible for ensuring a positive experience for our online customers by providing excellent customer service and support.

Responsibilities:1. Respond to customer inquiries and provide timely and accurate information via online channels such as email, chat, and social media.2. Assist customers with product information, troubleshooting, and resolving any issues or complaints.3. Proactively reach out to customers to gather feedback, promote products, and offer assistance.4. Collaborate with other departments such as marketing and sales to optimize customer satisfaction and retention.5. Keep detailed records of customer interactions and transactions in the CRM system.6. Identify opportunities for improvement in processes or products based on customer feedback.7. Stay up to date on industry trends and best practices in online customer service.

Requirements:1. Strong communication skills with proficiency in written and spoken English.2. Ability to work independently and as part of a team in a fast-paced environment.3. Resilient and confident personality traits to handle challenging customer situations.4. Critical thinking skills to analyze customer needs and provide effective solutions.5. Emotional intelligence to empathize with customers and build positive relationships.6. High school diploma or equivalent education required.7. Previous experience in customer service or related field is a plus but not required.

Benefits:- Joining Bonus- Training & professional development opportunities- Disability insurance coverage

Equal Opportunity Statement:IHH Healthcare Berhad is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workforce where all individuals are respected and valued for their unique contributions.

If you are passionate about customer service and are looking to start your career in a global healthcare company, we encourage you to apply for the Online Customer Success Associate position by the deadline of May 25, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.