Online Customer Success Officer

Job Description:

UEM Sunrise Berhad is seeking a dedicated and passionate Online Customer Success Officer to join our team in Johor Bahru, Johor. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer success or a related field.

Responsibilities:- Build and maintain strong, long-lasting relationships with customers through online platforms- Act as the primary point of contact for customers, addressing any questions or concerns in a timely and professional manner- Collaborate with internal teams to ensure customer needs are being met and issues are resolved efficiently- Monitor customer usage and provide proactive suggestions for improving their experience- Conduct research to understand customer needs and preferences, and present findings to relevant stakeholders- Provide online training and guidance to customers on how to effectively use our products or services- Use data and analytics to identify trends and potential opportunities for customer success initiatives- Continuously strive to exceed customer expectations and deliver delight in every interaction

Requirements:- Bachelor's degree in Business, Marketing, Communications, or related field- Previous experience in customer success, account management, or a similar role- Strong research skills and ability to effectively present findings to others- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficient in Microsoft Office Suite and CRM software- Passion for delivering exceptional customer experiences

Benefits:- Gym membership- Dental insurance- Medical coverage

Working Environment:At UEM Sunrise Berhad, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer service and ensuring that our customers are satisfied with their experience.

Deadline to apply: May 24, 2024

Equal Opportunity Statement:UEM Sunrise Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.