Online Customer Success Officer

Job Description:

PPB Group Berhad is seeking an Online Customer Success Officer to join our team in Malacca City, Melaka, MY. As an Associate Level position, the Online Customer Success Officer will be responsible for ensuring customer satisfaction and success in utilizing our online platforms. This part-time role requires a minimum of 2 years of experience in customer service or related fields.

Responsibilities:1. Monitor and respond to customer inquiries and feedback through online channels such as email, chat, and social media.2. Provide guidance and support to customers in navigating and using our online platforms effectively.3. Identify and address customer issues and escalate to relevant departments when necessary.4. Analyze customer data and feedback to identify opportunities for improvement in our online services.5. Collaborate with cross-functional teams to drive customer success initiatives.6. Work towards achieving key performance indicators related to customer satisfaction and retention.

Requirements:1. Demonstrated motivation and dedication to providing exceptional customer service.2. Strong attention to detail and ability to adapt to changing priorities.3. Excellent communication and interpersonal skills.4. Ability to work independently and as part of a team.5. Proficiency in using online communication tools and platforms.6. Knowledge of customer success best practices is a plus.

Benefits:1. Remote work flexibility.2. Vision insurance.3. Life insurance.

Working Environment:Join PPB Group Berhad and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to creating a positive and inclusive work environment where employees can thrive and grow.

Deadline to Apply: ********

Equal Opportunity Statement:PPB Group Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.