Job Description:
Padini Holdings Berhad is seeking a dedicated Online Live Chat Specialist to join our team in Malacca City, Melaka, MY. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.
Responsibilities:- Monitor and respond to customer inquiries and requests via online live chat in a timely manner- Provide accurate product information, pricing, and availability to customers- Assist customers in navigating the website, placing orders, and resolving any issues they may encounter- Collaborate with other team members to ensure a seamless online shopping experience for customers- Stay up to date on product knowledge, promotions, and company policies- Use creative problem-solving skills to address customer concerns and provide solutions- Conduct online surveys and gather feedback from customers to improve the overall customer experience- Maintain a positive and professional attitude at all times, representing the company in a positive light
Requirements:- Adaptable and able to thrive in a fast-paced, customer-focused environment- Passionate about providing exceptional customer service and building strong relationships with customers- Excellent presentation skills to effectively communicate with customers through live chat- Creative thinking and problem-solving abilities to address customer inquiries and issues- Proficient in using online chat platforms, CRM systems, and other online tools- Strong attention to detail and organizational skills- Ability to work independently and as part of a team- Fluency in English (additional languages are a plus)- Prior experience in a customer service or online chat role is preferred
Benefits:- Paid sick leave- Profit sharing opportunities- Paid Time Off (PTO)- Opportunities for career growth and advancement within the company
Working Environment:Padini Holdings Berhad is committed to environmental responsibility and sustainable practices. We are dedicated to creating a positive work environment that promotes teamwork, innovation, and personal development.
Deadline to Apply:Interested candidates are encouraged to apply by April 29, 2024.
Equal Opportunity Statement:Padini Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
