Online Live Chat Specialist

Job Description:

Petron Malaysia is seeking an enthusiastic and customer-oriented Online Live Chat Specialist to join our team in Malacca City, Melaka. As an Associate Level Online Live Chat Specialist, you will be responsible for providing exceptional customer service through online chat support. This part-time position requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities:- Engage with customers in real-time through online chat to assist with inquiries, provide product information, and resolve issues- Maintain a positive and professional demeanor while interacting with customers- Utilize critical thinking skills to efficiently and effectively address customer needs- Work collaboratively with team members to ensure a seamless customer experience- Keep detailed records of customer interactions and follow up on any outstanding issues- Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements:- Minimum of 2 years of experience in customer service or a related field- Adaptable and dedicated individual who enjoys working in a fast-paced environment- Strong teamwork skills and the ability to collaborate effectively with colleagues- Excellent communication skills, both written and verbal- Demonstrated critical thinking abilities to problem solve and make informed decisions- Proficiency in using online chat platforms and other customer service tools- High school diploma or equivalent, college degree preferred

Benefits:- Training & professional development opportunities to enhance your skills- Disability insurance for peace of mind- Retirement plan options for long-term financial security

Working Environment:Petron Malaysia is committed to providing a supportive and inclusive working environment that values diversity and offers opportunities for unlimited personal and professional growth.

Deadline to Apply: ********

Equal Opportunity Statement:Petron Malaysia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.