Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.
Onto our Eight years as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam, Philippines, LATAM & USA our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company.
Love working with people, training and providing guidance? We want you on our team! Join us at Lalamove Malaysia, one of the fastest-growing delivery platforms in Asia. We are looking for an enthusiastic and motivatedDriver Operations Associatewho can work well under pressure and has great communication skills. The ideal candidate should not be afraid to try new things and get ready to make history together with the rest of the ops team at Lalamove Malaysia. You will be in charge of scheduling and training Lalamove drivers and will need to take full ownership of a crucial component of our business. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.
Think you are up for it? Apply now and join the team inJohor Bahru, Malaysiato experience the thrill of disrupting the logistics industry!
Main Responsibilities:
Driver acquisition & training:Constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining drivers on the platform.
Driver and Community management:Actively moderate (bring people together), leverage, incentivise and rule the driver community to shape the best service quality to users and the best worth for drivers to maximize driver retention
Understanding driver operations standards:Provide accurate, valid and complete information by using the right methods/tools
What we Seek:
An outgoing and open-minded personalitythat can interact and influence people with different profiles (age, nationality, experience, background)
An ambitious individual who has a go-getter attitudeto bring solutions and ideas to the needs of the daily operations
Strong sense of prioritisation, and structured mindsetto cover multiple things at the same time, without compromising on quality
Autonomous and adaptable attitudeto cope with an ever-changing working environment
Strong understanding to adhere to company process and SOPsand provide accurate, valid and complete information by using the right methods/tools
What you'll Need:
Bachelor's degree or college experience preferred
Previous experience in driver/community management or field team recruitment is a plus
Proficient in Excel
