Operations Customer Service Executive

**Responsibilities**- To work as a key person for planning and scheduling- To handle Customer's inquiries and ensure to comply with operation procedures- Ensures SOP alignment to customer expectations and company's agreed standards of performance- Provides quotations to customers and support Sales Department in quoting, liaising, and following up- To develop operational solutions by defining, studying, estimating, and screening alternative solutions- To identify operational problems by observing and studying system functioning and performance results; to investigate complaints and suggestions; to complete troubleshooting procedures- To work closely with Technical Division, monitor service quality done daily and to work with logistics team for detailed inventory upkeep- Provide introductory information to new customer including additional products or services available, answer phone calls in a professional manner, provide information about products and services as required by the callers- Follow up customers' requirements and ensure customers' requests are attended to accordingly- Ensure customer satisfaction and troubleshoot common issues with products or services- Liaise with various divisions that are involved in customer supports, orders, processing, pre and post sales, technical, logistics, etc in problem solving- To perform as a team player and achieve departmental level satisfactory post-sales customer care- Any ad-hoc tasks assigned by the Management**Remuneration package**Qualification & experience-based RM 3,500 - RM 4,000 + performance bonus + medical outpatient claim**Requirements**:- Proficient in Chinese, Bahasa Melayu and English- At least 2 years of working experience in related field is required for this position- Strong interpersonal skill, organizational skill, self-motivated and independent- Familiarity in geographical location of places within Klang Valley and experience with any CRM system are added advantages- Possess positive mindset, critical thinking and problem-solving skills- Able to multitask, pay attention to details and work under tight schedule**Working Hour**Mondays to Fridays, Saturdays on Call9.30 am - 5.30 pmPay: RM2,000.00 - RM3,000.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Monday to FridaySupplemental pay types:- Performance bonus