Job Description Description The Operations Executive role is a unique opportunity to be part of an industry-defining journey and to lead the development and deployment of outstanding Operations experiences for our clients.
The Operations Executive will report to our Manager- Key Accounts and the Regional Director. The person selected will support operations, SOPs, and team structures to manage Ezyhaul's clients onto its growth trajectory and ensure that our customers remain engaged and happy. In addition, the successful candidate will be tasked with managing day to day operational issues for Ezyhaul customers in Malaysia, liaise with internal and external customers to maintain excellent service standards and build appropriate relationships to achieve SLAs.
The successful candidate will be based at our customer's site at Bayan Lepas, Penang.
Job Description:
Manage shipments that have been booked by Ezyhaul & customers from pick-up to final delivery
Actively liaise with customers and transport companies in relation to active shipments
Troubleshoot shipments that encounter issues (truck breakdown, rejections, delays, etc.) and actively support mitigation between Ezyhaul, customers and transportation vendors
Ensure all shipment related costs are accurate and updated in the system
Manage the performance of transport vendors and ensure that they follow the customer SOP& and safety procedures
Ensure that the drivers make correct and timely updates for each shipment using the driver application
Manage carrier performance, especially in case of repeated non-compliance
Support training sessions for
Ezyhaul?s clients
Ezyhaul?s transport vendors
Sign up carriers on Ezyhaul & platform
Provide support to carry out any other ad-hoc tasks as assigned
Requirements:
We are a start-up so you need to have a passion for creating activities from the ground up and have a willingness to work in the trenches with our carrier and shipper partners
Candidate preferably possess a degree in logistics or engineering
At least 1-2 years of relevant experience in one or more of the following areas is a must:
Logistics or freight forwarding environment
Land transport (trucking)
Good understanding of trucking operations with industry-leading SLAs and improving operations performance
Proven ability to effectively work together with external transport vendors and partners
Understanding the delicate relationship working with customers and sub-contractors, from negotiation till completion of transport delivery tasks
Ability to demonstrate a proven record of success in managing fluctuating volumes in a highly pressurized environment
Some flexibility in working hours required
Personal Attributes
Proficient oral and written communication in English
Strong result and action orientation
Excellent interpersonal skills
Strong analytical and problem-solving abilities
Strong team player
Ability to present ideas in business-friendly and user-friendly language
Keen attention to detail
Ability to travel
