**Responsibilities**:- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaininghigh level of employee and customer satisfaction- Establishing and managing relationship with stakeholders- Oversight of team - organizes resources, sets goals, carries out strategy from Executivesand client on a day-to-day basis; reporting responsibilities- Responsible for following agreed governance model, escalation & communication plan- To ensure team members achieve agreed standards in relation to their job assignments.- To ensure training of new staff on the corporate policy rules to be adhered to- To ensure that the buddy system is put in place to maintain the operation with mínimaldisruption in times of annual leave/sick leave/study leave and daily working hour schedules- To monitor and document the work schedule of staff and absences.- Build strong partnerships with the client by growing and nurturing the existing relationshipsto ensure operational cohesion & effective foundation for future growth- Taking weekly and monthly calls with clients to understand the expectations from the teamsand provided updates- Ensure that all audit related issues are brought to a close- Identify and drive continuous improvements and initiatives in process- Coach & mentor Team lead so that they are able to manage their teams better- Hiring of leads and managers, training, inductions, employee & client satisfaction scores,performance Appraisals and attrition management- Performance management through top Quartile, Middle and Bottom Quartile segregationand identifying training and coaching needs.- To ensure that all internal customer queries are followed up on a timely basis- Collaborate with internal teams.- To be the Key contact for all problems and queries with specific business assigned.**Requirement**:- Working under the pressure- Fluency in English (Speaking, listening, writing and reading). working 100% English.- University/Colleges required.- English has to be advance- Experience in managing team (up 50HC) more than 3 yearsbe confidence in communication- Able to 24/7, shift time will follow client demand (No fixed shift)- Working 5 days, 2 days off per week ( depend on the Ops schedule)**Job Types**: Full-time, Commission**Salary**: RM15,000.00 - RM20,000.00 per monthAbility to commute/relocate:- Cyberjaya: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Are you a Native Japanese?- What is your WhatsApp Phone Number?**Experience**:- Ops Manager: 3 years (required)**Language**:- Japanese (required)
