Order Fulfillment Executive (6 Months Contract)

**Responsibilities**:- Receive, prioritize, and process customer orders- Schedule and release orders for shipment according to internal policy and customer requirements using SAP- Facilitate communication between customers and internal stakeholders such as sales offices, dealers, Special Orders teams, and manufacturing facilities across APAC- Verify and maintain records and documentation on incoming or outgoing shipping documents, i.e., packing list, Bill of Lading (BL), shipping permit, etc.- Investigate and resolve complex customer inquiries- Manage post-sales quality and warranty issues- Participate in system migration and any ad-hoc projects as requiredQualifications:- Added advantage: Experience in preparing full import and export shipping documents and familiarity with different Incoterms- Proficient in speaking and writing in Mandarin- Comfortable being on stand-by during Malaysia public holidays to avoid business disruptionPreferred:- Exposure in similar Business Services, Forwarding companies, or Shipping industries- Experience in planning, organizing, and prioritizing work- Able to establish and maintain positive relationships with internal and external stakeholders.