Outlet Manager

Job Description City Square & R & F mall
Senai & Aeon Dato Onn mall
Aman Central
East Coast Mall
Job Roles
Daily Shop Operations
Oversee operations of the shop
Ensure accurate stock count done at opening & closing
Ensure accurate cash declaration, credit card settlement and on-time bank in of cash from sales
Maintain housekeeping for shop
Monitor inventory and non-inventory stock levels and inform HQ accordingly to replenish
Make sales - promote products and company profile to customers
Maintain full understanding of product knowledge, company profile and operation procedures. When doubt, refer to Operation Manager
Supervisory
Arrange Duty Roster for retail staff
Conduct training whenever deemed necessary about products, sales techniques and company profile to new and existing staff
Supervise Sales Assistants in performing their duties efficiently
Conduct appraisal and performance reviews of Sales Assistant
Managing and motivating team to achieve monthly sales target
Management
Assist Operation Manger in other duties assigned from time to time
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments. When in doubt, refer to Operation Manager.
Update Operation Manager on business performance, new initiatives to improve business and other pertinent issues
Maintaining awareness of market trends in the retail industry and what competitors are doing
Basic + Comm + Incentive + Medical Benefit