**Responsibilities**:- Report directly to the District Manager of all issues (company operational targets, and ensure the consistency of operation, product delivery, customer service, and approach) and take prompt and necessary actions- Manage daily operations such as providing support and guidance to all PICs within the locations assigned- Coach outlet supervisor to manage shifts which include daily decisions to make, schedule, plan while upholding standards, product quality, and cleanliness- Conduct the follow-up and ensure team member attendance is recorded- Ensure sufficient manpower and headcount at their respective outlets for a smooth flow of daily operation- Arrange training completely on time and follow up on the staff progress at the location- Participate in meetings and able to supervise the outlet schedules and operations- Oversee outlets' compliance with operational standards and company policies- Investigate, report, coach, and take necessary actions towards misconduct issues that come across under their supervision- Manage the deadline to prepare documents, reports, and update records- Supervise the highest levels of customer service. Support employees to enable them to be accountable for delivering good customer service- Execute sales performance data of respective outlets and maximize sales opportunities to ensure sales targets are met- Perform any other special projects/ tasks as assigned by superior/ management**Requirements**:- Must possess a Degree in any related disciplines- Minimum 3 years of retail experience in managerial level- Strong leadership and coaching skills- Positive attitude and willingness to learn- Willingness to work overtime and Public Holiday if required- Excellent presentation, communication, problem-solving, interpersonal, and time-management skills- A valuable team player and able to work independently- Computer literate with good command of both written and spoken English and Malay- Confident, proactive, able to work under pressure and meet tight deadlines- Possess own transport and willing to travel**Salary**: RM2,800.00 - RM3,300.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shift
