P2P Helpdesk Analyst

JOB ACCOUNTABILITIES:
A. Manage Incoming Queries Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Ariba suite and Global Procurement Analytics (GPA). Try to solve these issues and escalate them to relevant team, when required. Assist end-users with general use, navigation, functionalities and processes queries. Assist suppliers in the connection, navigation to Ariba eSourcing Build strong collaborative networks with key stakeholders and ensure good/adequate communication
B. System Testing and Training Provide testing support to the whole Ariba applications, and GPA , for the regression tests Deliver Ariba eSourcing training to Sourcing event external participants. Setting up e-catalogues, Static catalogs and business forms Ensure delta training, refresh training to end users Maintain the regional training documentations and knowledge database (wiki) updated
C. Continuous Improvement Initiative Participate to the continuous improvement initiatives by proposing systems enhancements Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions
D. Ensure Compliance Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP's.
QUALIFICATION REQUIRED: Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent. Degree in Business Studies, Finance & Accounting would be desirable. Having knowledge in SAP is a must. Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken.