3PL Invoice Reconciliation- Ensure to receive the invoices timely from the external party- Monitor the payment team to process the payment timely to avoid Late Payment Penalty- Ensure external party did not bill the company unnecessarily and flag out for unusual spike / abnormalities- Handle the back and forth disputes for any discrepancies between the company & external party- Ensure external party provide the Credit Notes/Bank Transfer after concluding the discrepancies- Lost & Damaged Claims- Process claims for users for loss or damage orders due to logistics related issue- Claim the claimable for loss or damage orders due to logistics related issue from the external party- Handle the back and forth disputes for any discrepancies between the company & external party- Ensure external party provide the Credit Notes/Bank Transfer after concluding the discrepancies- General- Investigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity.- Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner.- Liaise with external parties to ensure timely and accurate payment of claims and invoices.- Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports.- Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims.- Ensure compliance with all regulatory requirements related to claims handling and processing.- Collaborate with cross-functional stakeholders (mainly Dispute, Payment, Finance and Fraud teams)to ensure a seamless claims process and positive customer experience.- Support regional ad-hoc requests such as providing and analyzing data to close any gaps in the current process.**Requirements**:- At least 2-3 years of working experience in billing and claim related roles- Possess high integrity, with strong negotiation and interpersonal skills.- Outstanding ability in engaging stakeholders for justification.- Good logical thinking and problem solving skills.- Data driven and detail oriented person.- High proficiency in MS Excel.- Team player, and strong in both written skills and verbal communicationPay: RM2,500.00 - RM3,000.00 per month**Benefits**:- Dental insurance- Free parking- Health insurance- Maternity leaveSchedule:- Afternoon shift- Evening shift- Night shiftSupplemental pay types:- Overtime pay- Performance bonus- Yearly bonusExpected Start Date: 04/24/2024
