Our people are foundational to our strategy– they are not 'resources' that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.Let's talk about the team:The People Experience SME acts as a frontline quick responder: supporting employees and people leaders, creating a positive employee experience with efficiency, empathy, and accountability. In circumstances of more complex situations, the specialist will know when and who to consult with to ensure a satisfactory outcome; escalating when needed. They will possess a strong sense of urgency, customer focus, anticipation of needs and a commitment to continuous improvement. Continuous Improvement will be key factor this role will be driving. This is an excellent opportunity to get started on a career in HR. We are a growth organization with a high focus on developing our people.Let's talk about the role:Execute complex and time sensitive system data maintenance and administrative activities in support of HR Business Processes.Monitor and answer inquiries that requires research in our case management system.Be a relentless improver by identifying opportunities to continually improve ways of working and the employee experience.Actively lead and participate in the development and implementation of continuous process improvement initiatives.Provide guidance and advisory to People Experience Team.Participate and occasionally lead small but important project work as needed by stakeholders to meet the People Team's strategic direction.Be up to date on Global and country specific processes, and contribute to the update of the relevant documentation (Work Instruction, SOP)Partner with Business Partner/Advisor, Payroll, Recruiting, to resolve manager and employee questions within defined timelines.Monitor and ensure operations according to KPIs and SLAsDisplay high integrity on the job and comply with ResMed guidelines, including data privacy rules and regulation.Performs other related duties as required and assigned.Let's talk about you:2-3 years of Human Resources experienceDegree in Human Resources or related field considered an assetA desire to strong customer centric mindset to provide exceptional and personal employee experience with a sense of urgencyExcellent written, oral communication skills and strong interpersonal skills to interact with all levels of organization.Logical thinker who can assess a situation and provide the right balance of empathy, urgency, and diagnostic of next stepsProactive in taking ownership to resolve situations by being resourceful to provide exceptional employee experience.Enthusiastic to learn, and excited by the opportunities new challenges provide.A strong sense of business ethics and integrity including the ability to appropriately handle confidential information.Assesses situational and organizational dynamics along with competing activities has strong business acumen and functional knowledgeStrong organizational skills and the ability to manage multiple functions and projects simultaneouslyAbility to work well under pressure, flexible in adapting and responding to changing situations; resilientBuilds partnerships and strong working relationships with internal stakeholdersHaving a growth mindset with desire to work in a high caliber team and strive for exceptionally high-quality service delivery High attention to detail and focus on data integrity to ensure that the accuracy and completeness of data is maintained at all times in Workday Experience in Workday or other HR Systems.Ability to read and write in Mandarin/Korean/German/French will be an added advantage.Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
