Job Description Partner Success Associate - English Speaking (Based in Kuala Lumpur)The Partner Success Associate's primary responsibility is to ensure that Expedia Group's lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.In doing so, Partner Success Associates will also continuously work with Expedia Group's lodging partners to help them improve the marketing potential from their participation in the Expedia Group's marketplace.This role is the foundation of our Centralized Hub for Account Management & Performance. The team ensure that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group's full breadth of global traveler demand. What you'll do:Our vision is to empower our partners to be successful - you will make phone-based contact with our partners to help themLeverage Expedia Group's tool kit to increase the customers they attract on the Expedia Group platformSupport new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platformManage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with ExpediaDevelop and implement partner success strategies aligned with Expedia's overall objectivesMonitor partner performance metrics, identifying areas for improvement and providing actionable insightsProactively address partner concerns and issues, ensuring timely and effective resolutionKeep partners informed about new product features, programs, and initiativesRepresent the needs and interests of partners within Expedia, ensuring their voices are heardContribute to the development and implementation of partner satisfaction surveysEmpower partners with the knowledge and resources they need to maximize their success on Expedia's platformsStay up-to-date on industry trends and developments to enhance partner success strategiesWho you are:Bachelor's Degree in a related field; or Equivalent related professional experienceStrong proficiency in English, additional bilingual proficiency a strong plus1+ years of experience in hotel revenue management, account management, inside sales or business development preferredAble to work independently as well as be a strong team worker, ensuring the whole team winsDemonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership teamAppetite for innovative technology, fast-changing business environment, robust data driven analysisPresents ideas and directives clearly and persuasively; actively listens when spoken/presented toAbility to effectively communicate to various levels and through a variety of communication channelsAbility to handle objection, secure commitments and be resilientPossesses outstanding listening, investigating and influencing skillsHungry, determined, motivated, willing to take action and results-focusedOrganization and time management skills, rigor, attention to detailsProven follow-up/persistence when facing challenging situationsAbility to multi-task effectively and be able to change gears quickly without skipping a beatAbility to perform under pressure and think on your feet in a fast-paced environmentOpen to feedback for continuous improvementRelationship builder; earns the confidence of othersBridges and sustains solid partnerships based on mutual support through a collaborative style
