Planner & Customer Representative

**Duties and Responsibilities**:- Responsible as main interface with more complex customer / product with effective coordination internally in addressing issues- Responsible for customer Purchase Order and will liaise with other departments to complete customer Purchase Order.- Analyse sales forecast with sales team.- Analyse customer demand and customer pull pattern for inventory control at plant and external warehouse.- Handling of customer order fulfilment and procurement issues that affects value stream i.e. Review critical part list, Coordinate raw material issues with Procurement Planner in affected Value Stream.- Reviewing and managing schedule changes of customer orders, capacity loss, raw material shortages for optimization of production capacity;- Ensuring demand loading is timely and accurate;- Customer demand analysis and compare with production capacity to plan production.- Preparing reports such as delivery performance, attainment report etc.- Any other duties as directed and required- Involve in Environmental Management System activity adopted by Creative Rubber Products Sdn Bhd (ISOl4001)- Understand ISO 9001 if applicable**Competency Requirements**:- Education Level: Diploma or above- Experience : At least 2 years experience- Able to communicate in English- Know how to use SQL system and Microsoft excel etc