Policy Servicing Analyst

**Summary**Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.**Key Task & Accountabilities**- Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:- Liaise and coordinate with superior and IT or system support.- Assist superior in participating project meeting.- Assist superior in prepare system/business requirement and business process review.- Prepare test script and Perform User Acceptance Testing,- Prepare sign off document from stakeholder.- Prepare implementation sign off document.- Assist superior to monitor the result.- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.- Review and recommend measure to improve the existing process and system.- Perform data analysis and presentation to support business decision.- Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.- Establish and update guidelines, working instructions and standard operating procedures.- Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.- Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.**Qualifications/ Experience**- Bachelor Degree in Business Administration or equivalent- At least 3 - 5 years' experience in Insurance Industry- Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.